iXpress Limited is a leading courier and logistics company in Bangladesh dedicated to providing reliable delivery services for a wide range of items including documents, packages, parcels, and specialized materials like medical samples and legal documents. We foster a collaborative work environment with ample opportunities for learning, development, and professional growth.

We are currently seeking a dynamic and dedicated female Executive - Customer Service to join our team in the Tejgaon Industrial Area, Dhaka. In this role, you will be responsible for handling customer inquiries via phone calls, emails, and WhatsApp, resolving complaints promptly, coordinating with delivery teams and branches, and communicating with corporate and bank clients to ensure high standards of customer satisfaction.

Working hours are standard full-time office hours. The age limit for applicants is strictly between 23 to 30 years. To apply for this position, please visit the official company website at www.ixpressbd.com and submit your application online before the deadline of November 13, 2026.

• Education: Bachelor of Business Administration (BBA)

• Experience: 2 to 5 years of relevant experience, specifically in Logistic/Courier/Air Express Companies

• Age Limit: 23 to 30 years

• Gender: Only Female applicants

• Technical Skills: Microsoft Office proficiency, system tracking for POD and shipment details

• Soft Skills: Excellent customer communication, customer service quality control, problem-solving, adaptability, professionalism, team player, and time management

• Preferred Qualifications: Ability to handle corporate client communications and maintain confidentiality of customer information

• Handle customer inquiries professionally through phone calls, emails, WhatsApp, and other communication channels.

• Receive, record, and resolve customer complaints promptly and efficiently.

• Check delivery status, Proof of Delivery (POD), and shipment details accurately within the system.

• Coordinate closely with delivery teams and branches to troubleshoot and resolve delivery issues.

• Communicate effectively with bank and corporate clients regarding complaints and ongoing investigations.

• Follow up diligently on pending cases to ensure timely resolution within agreed SLAs and TATs.

• Prepare comprehensive daily reports concerning complaints, delivery issues, and case updates.

• Ensure high levels of customer satisfaction and maintain professional communication standards at all times.

• Maintain accurate records and ensure strict confidentiality of all customer information.

iXpress Limited is a leading courier and logistics company in Bangladesh dedicated to providing reliable delivery services for a wide range of items including documents, packages, parcels, and specialized materials like medical samples and legal documents. We foster a collaborative work environment with ample opportunities for learning, development, and professional growth.

We are currently seeking a dynamic and dedicated female Executive - Customer Service to join our team in the Tejgaon Industrial Area, Dhaka. In this role, you will be responsible for handling customer inquiries via phone calls, emails, and WhatsApp, resolving complaints promptly, coordinating with delivery teams and branches, and communicating with corporate and bank clients to ensure high standards of customer satisfaction.

Working hours are standard full-time office hours. The age limit for applicants is strictly between 23 to 30 years. To apply for this position, please visit the official company website at www.ixpressbd.com and submit your application online before the deadline of November 13, 2026.

• Education: Bachelor of Business Administration (BBA)

• Experience: 2 to 5 years of relevant experience, specifically in Logistic/Courier/Air Express Companies

• Age Limit: 23 to 30 years

• Gender: Only Female applicants

• Technical Skills: Microsoft Office proficiency, system tracking for POD and shipment details

• Soft Skills: Excellent customer communication, customer service quality control, problem-solving, adaptability, professionalism, team player, and time management

• Preferred Qualifications: Ability to handle corporate client communications and maintain confidentiality of customer information

• Handle customer inquiries professionally through phone calls, emails, WhatsApp, and other communication channels.

• Receive, record, and resolve customer complaints promptly and efficiently.

• Check delivery status, Proof of Delivery (POD), and shipment details accurately within the system.

• Coordinate closely with delivery teams and branches to troubleshoot and resolve delivery issues.

• Communicate effectively with bank and corporate clients regarding complaints and ongoing investigations.

• Follow up diligently on pending cases to ensure timely resolution within agreed SLAs and TATs.

• Prepare comprehensive daily reports concerning complaints, delivery issues, and case updates.

• Ensure high levels of customer satisfaction and maintain professional communication standards at all times.

• Maintain accurate records and ensure strict confidentiality of all customer information.