Technical Support Engineer

Metafour Asia is an international employee-owned B2B software company with more than 45 years of experience serving over 150 clients worldwide. The company specializes in software solutions for the courier, mailroom, logistics, and travel industries. With offices across the UK, Africa, and Asia, Metafour is committed to delivering exceptional customer support, innovative solutions, and a collaborative work culture where employees can grow professionally.

Metafour Asia is currently looking for dedicated and enthusiastic Technical Support Engineers to join its growing team in Dhaka. The selected candidates will act as the first point of contact for overseas clients, providing technical assistance, troubleshooting software-related issues, deploying system upgrades, and maintaining customer satisfaction through responsive support services. Candidates should possess excellent communication skills in English, a customer-focused mindset, and the ability to create technical documentation and training materials.

• Provide technical customer support through helpdesk ticketing systems.

• Troubleshoot software and platform-related issues for international clients.

• Deploy new customer systems and implement upgrades or configuration changes.

• Maintain documentation, knowledge base articles, and troubleshooting guides.

• Collaborate with internal teams to improve customer experience and system performance.

• Bachelor of Science (BSc) in Computer Science & Engineering.

• Maximum 2 years of experience in Software Company, IT Enabled Service, B2B Software & Services Startup, or Logistic/Courier industries.

• Freshers are encouraged to apply.

• Age must be between 22 to 35 years.

• Strong written English communication skills equivalent to IELTS 7.0 or above.

• Ability to prepare technical documentation and user guides.

• Customer-focused mindset with proactive learning ability.

• Comfortable with software troubleshooting, system configuration, and client communication.

• Serve as the first point of contact for customer support and technical assistance.

• Respond to client inquiries and resolve software-related issues promptly.

• Deploy customer systems, upgrades, and configuration changes.

• Identify and report defects in production systems.

• Coordinate with development teams for issue escalation and resolution.

• Prepare and maintain customer interaction records and knowledge base documentation.

• Create training materials and troubleshooting guides.

• Gather customer feedback and contribute to improving customer success strategies.

• Collaborate with internal teams to ensure successful implementation of new systems.

• Monthly salary between BDT 25,000 to 35,000.

• Yearly salary review and performance-based increment.

• Employee ownership-based quarterly profit sharing scheme.

• 2 festival bonuses per year.

• Provident fund facility.

• Fully subsidized lunch and snacks.

• 31 days annual leave including public holidays.

• Weekly two holidays (Saturday and Sunday).

• Yearly training allowance and development support.

• Excellent learning environment and career growth opportunities.