Support Function Executive

Mhadi is a dynamic organization focused on digital financial services and agent banking solutions across Bangladesh. We are seeking a proactive and energetic Support Function Executive to join our field operations team. This role is ideal for individuals passionate about supporting financial inclusion through agent networks. In this position, you will have the unique opportunity to work with cutting-edge financial technology solutions and contribute to the economic development of rural and semi-urban communities.

As a Support Function Executive, you will play a crucial role in strengthening our agent banking ecosystem. You will work closely with agents, bank branches, and regional teams to ensure smooth operations, promote products, and drive business growth. This is a field-based role requiring extensive travel and direct engagement with channel partners. You will act as the primary bridge between our corporate strategies and ground-level execution.

The position offers excellent learning opportunities in the DFS and agent banking sector with competitive compensation, professional training, and performance-based growth potential. Joining Mhadi means becoming part of a forward-thinking team that values innovation, dedication, and teamwork.

• Bachelor’s / Honors degree in any discipline

• 1–5 years of experience

• Preferred experience in sales, distribution channels, DFS, Agent Banking, Telco, or MFS

• Back-office experience is a plus

• Age between 24–32 years

• Only Male candidates

• Extroverted and proactive personality

• Strong skills in Sales & Marketing

• Willing to travel extensively across Bangladesh

• Collect agent profiles and provide necessary support and answer queries

• Work with bank branches to onboard new agents

• Promote agent banking products and services to channel partners

• Educate agents about various banking services and products

• Monitor agent performance and budget targets

• Ensure compliance and conduct agent network health checks

• Track channel complaints and coordinate with product management team for resolution

• Work with regional teams to onboard and train new agent team members

• Ensure visibility and proper placement of Agent Banking promotional materials (POSM)

• Handle and escalate operational issues and queries

• Follow all regulatory guidelines and ensure smooth business operations

• Monthly Salary: Tk. 24,000 – 27,000

• Travel / Conveyance Allowance

• 2 weekly holidays

• 2 festival bonuses

• Opportunity to work in a growing digital financial services sector

• Performance-based incentives and career growth opportunities