Network Support Engineer at Grameen Cybernet Ltd.

Grameen Cybernet Ltd. is a leading Internet Service Provider (ISP) in Bangladesh, specializing in cutting-edge network infrastructure and connectivity solutions. With a robust presence in the telecommunications sector, the company is dedicated to delivering reliable, high-speed internet services across urban and rural regions, bridging the digital divide through innovative networking technologies. Headquartered in Dhaka, Grameen Cybernet serves a diverse clientele with state-of-the-art solutions, reinforcing its reputation as a pioneer in the ISP industry.

The Network Support Engineer role is tailored for dynamic professionals passionate about maintaining and optimizing network performance. As part of the technical team, you will monitor, troubleshoot, and maintain the company’s network infrastructure, ensuring minimal downtime and seamless connectivity. This position requires shift work and the ability to perform under pressure, making it ideal for individuals who thrive in fast-paced, challenging environments. With 03 vacancies available, this is a prime opportunity to grow with a forward-thinking organization committed to technological excellence. Working hours will follow a shift rotation to ensure 24/7 network support.

• Bachelor’s degree or Diploma in Computer Science & Engineering (CSE), Electrical & Electronic Engineering (EEE), Information & Communication Technology (ICT), or a related field.

• Basic to intermediate knowledge of TCP/IP, Routing & Switching, BGP, OSPF, MPLS, and ISP networking concepts.

• Hands-on experience with Cisco, MikroTik, Juniper, or equivalent networking hardware is a plus.

• Strong analytical, problem-solving, and troubleshooting skills.

• Ability to work in rotational shifts and handle high-pressure situations effectively.

• Excellent communication and teamwork abilities.

• Monitor and maintain the company’s network infrastructure to ensure optimal performance and reliability.

• Promptly diagnose and resolve network connectivity and performance issues.

• Configure, manage, and upgrade routers, switches, firewalls, and other network devices.

• Provide technical support and incident resolution to internal teams and external clients.

• Collaborate with the Network Operations Center (NOC) and upstream providers for issue escalation and resolution.

• Maintain accurate and up-to-date network documentation, logs, and performance reports.

• Assist in network capacity planning and scalability improvements.

• Stay updated with emerging networking technologies and industry best practices.

• Competitive salary package with performance-based incentives.

• Opportunities for professional development and career growth in the ISP sector.

• Collaborative and supportive work environment with a focus on innovation.

• Exposure to advanced ISP network infrastructure and cutting-edge technologies.

• Health and wellness benefits as per company policy.