LuminaIVF & Fertility Care ltd is a leading healthcare institution dedicated to providing advanced fertility treatments and specialized medical care. We pride ourselves on maintaining a compassionate, professional, and patient-centric environment, ensuring that every individual receives the highest standard of support and hospitality throughout their healthcare journey.

We are currently seeking a dedicated and professional Executive - Customer Care (Female) to manage our front desk operations and ensure seamless patient communication. The ideal candidate will serve as the primary point of contact for our visitors, handling appointments, inquiries, and coordination with medical staff with utmost courtesy and efficiency.

Interested candidates who meet the requirements are requested to apply by sending their updated CV to the official email address: hr@luminmaivf.com by November 11, 2026. Please ensure that all relevant qualifications and experience are properly highlighted in your application.

• Education: Bachelor’s Degree from any recognized institution (Bachelor’s Degree holders will be preferred).

• Experience: 0 to 2 years of experience in Customer Care, Front Desk, Reception, Hospital, Clinic, or Healthcare organizations (Freshers are also encouraged to apply).

• Age Limit: At least 29 years old.

• Gender: Only female candidates are allowed to apply.

• Technical Skills: Basic computer knowledge including MS Word and Excel.

• Soft Skills: Excellent communication and interpersonal skills, strong customer service and problem-solving skills, patience, and professional behavior.

• Language Proficiency: Good command of both Bangla and English.

• Other Competencies: Ability to work under pressure and handle multiple responsibilities with a positive attitude.

• Welcome and assist patients and visitors in a professional and friendly manner.

• Manage the front desk, patient reception, registration, and appointment processes efficiently.

• Provide accurate information regarding doctors’ appointments, serials, consultation schedules, and available services.

• Receive and manage incoming phone calls and direct them to the appropriate department or personnel.

• Handle patient queries, feedback, and complaints professionally and with empathy.

• Maintain comprehensive patient records, appointment schedules, and necessary documentation.

• Coordinate with doctors and relevant departments to ensure smooth and uninterrupted patient services.

• Make follow-up calls and communicate with patients regarding their schedules when required.

• Maintain a professional appearance and strictly follow company policies and service standards.

• Perform any other administrative or operational duties assigned by the management.

LuminaIVF & Fertility Care ltd is a leading healthcare institution dedicated to providing advanced fertility treatments and specialized medical care. We pride ourselves on maintaining a compassionate, professional, and patient-centric environment, ensuring that every individual receives the highest standard of support and hospitality throughout their healthcare journey.

We are currently seeking a dedicated and professional Executive - Customer Care (Female) to manage our front desk operations and ensure seamless patient communication. The ideal candidate will serve as the primary point of contact for our visitors, handling appointments, inquiries, and coordination with medical staff with utmost courtesy and efficiency.

Interested candidates who meet the requirements are requested to apply by sending their updated CV to the official email address: hr@luminmaivf.com by November 11, 2026. Please ensure that all relevant qualifications and experience are properly highlighted in your application.

• Education: Bachelor’s Degree from any recognized institution (Bachelor’s Degree holders will be preferred).

• Experience: 0 to 2 years of experience in Customer Care, Front Desk, Reception, Hospital, Clinic, or Healthcare organizations (Freshers are also encouraged to apply).

• Age Limit: At least 29 years old.

• Gender: Only female candidates are allowed to apply.

• Technical Skills: Basic computer knowledge including MS Word and Excel.

• Soft Skills: Excellent communication and interpersonal skills, strong customer service and problem-solving skills, patience, and professional behavior.

• Language Proficiency: Good command of both Bangla and English.

• Other Competencies: Ability to work under pressure and handle multiple responsibilities with a positive attitude.

• Welcome and assist patients and visitors in a professional and friendly manner.

• Manage the front desk, patient reception, registration, and appointment processes efficiently.

• Provide accurate information regarding doctors’ appointments, serials, consultation schedules, and available services.

• Receive and manage incoming phone calls and direct them to the appropriate department or personnel.

• Handle patient queries, feedback, and complaints professionally and with empathy.

• Maintain comprehensive patient records, appointment schedules, and necessary documentation.

• Coordinate with doctors and relevant departments to ensure smooth and uninterrupted patient services.

• Make follow-up calls and communicate with patients regarding their schedules when required.

• Maintain a professional appearance and strictly follow company policies and service standards.

• Perform any other administrative or operational duties assigned by the management.